Laura Albert, an industrial and systems engineering professor at the University of Wisconsin-Madison, said although the initial response time of four minutes was quick, she questioned why it was labeled a low priority call. “Maybe some information wasn’t really conveyed clearly along the way,” Albert said.
Albert also said it’s common for people not to be found when they call 911, mainly because they leave before an ambulance gets to them. Baker also said false alarms are common, especially at bus stops. He said callers sometimes call for an ambulance at a bus stop and get on a bus if it arrives before the ambulance does.