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Madison tweaking Metro Transit system to address concerns, challenges

The main complaints about UW Hospital service are being addressed with fixes planned for August, Rusch said. “Some of the concerns people have are because they are still learning how the new system works, and it’s a bit different from what they’re accustomed to,” said Dar Ward, commuter solutions manager for UW-Madison Transportation Services. “It appears Metro Transit’s proposed service adjustments are directed at addressing the complaints.”